Author Archives: Steve Addison

Call Centers Not Erasing Credit Card Data from Audio Recordings

creditcards2

Call centers routinely record calls for quality control and training purposes. In a recent survey by Veritape reported in The Register, 95% of the call centers surveyed were found to be storing credit card data such as the three-digit verification … Continue reading

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A Reminder About Availability

sidekicks

When we talk to end users about security, we usually focus on the confidentiality part of the CIA triad – probably because it’s the most visible part of information security. But, every now and then, there’s a news item that … Continue reading

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Phishing URLs at All-Time High

cybercrime

SC Magazine reports that MarkMonitor, an internet fraud and brand-protection vendor, has determined that the number of phishing URLs reached a record high during Q2 2009 with more than 150,000 phishing URLs being established – eclipsing the previous record set … Continue reading

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The Changing Economics of Training Development

chart_down

Training isn’t immune from the changes that newspaper and book publishers are facing as production and distribution costs drop dramatically. These days, anyone can create a simple course at little to no cost (except their time) – especially if they … Continue reading

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Training and …

books

Browsing around some blogs referenced on Twitter (see … it really is useful for something!), I came across a blog run by a gentleman called Dave Ferguson. In the blog’s “about” page, he writes: … training deals only with skill-knowledge … Continue reading

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The Mobile Wave

cellphone

You can’t help noticing it – people everywhere are using their cellphones, iPhones and Blackberries as much as (or more than) their laptops and desktop PCs to access web content. This paper from a recent conference on learning technology talks … Continue reading

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Disaster Recovery Plans for Small Businesses

fire

The New York Times has published a useful article on developing Disaster Recovery Plans for small businesses (and, I would assume, other organizations such as non-profits and government agencies). Too many small organizations are putting themselves and, in some cases, … Continue reading

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Crack Your Webmail Password for $33?

email2

The Washington Post has published an article about the continuing availability of password-cracking services as YourHackerz.com, piratecrackers.com and hack-mail.net. They advertise openly, and offer to crack the password of Web-based email systems as Gmail, Facebook, Yahoo, Hotmail, and AOL for … Continue reading

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Cost of a Single Security Breach – US$822,000

money

It’s often difficult to justify security measures because of the lack of realistic data regarding the cost of security incidents. After all, few organizations want to publicize their mistakes! But, from time-to-time, a snippet of information becomes available that enables … Continue reading

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Facebook Applications Have Holes – Lots of Them!

facebook

DarkReading is carrying a report about research into Facebook security holes by a researcher known only as ‘theharmonyguy’. He/she is disclosing flaws that he/she has discovered in Facebook and the 3rd party applications that many people use. So far, he/she … Continue reading

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